Returns Policy

Our objective is to provide a wide selection of high quality printer cartridges at the best prices over the Internet. For your peace of mind and happiness, we offer these terms in respect of returns and refunds for our products.

We offer a 100% satisfaction guarantee that means that if you are not satisfied with any product you buy from us you may return it (without giving a reason if you wish) up to 14 days after receipt of your order, provided they are unused, unopened and kept in original packaging (including original purchase order. Postage and insurance are not refundable.

If you are returning unused, unopened goods within 14 days, you have to make your own arrangements for shipping goods to our premises at your cost. On successful receipt of the returned goods we will refund the full amount within 14 days. If we are collecting goods on your behalf then we may deduct the cost of collection from your refund.

For your complete satisfaction, we offer a full refund on any unwanted orders placed on our website. As per our delivery options you can email (sales@cartridges-directuk.com) or call 01395 278400 within 24hrs to notify us of any changes to your order. We will refund the full amount within 30 days of the cancellation of the order.

Faulty Goods

In the unlikely event that a cartridge has failed, please call our customer service department on 01395 278400 and we will be able to assist you further with your returns and an RMA. Upon receipt faulty goods will be checked to confirm claim, a full refund will be issued within 14 days of receipt of goods.

If you require clarification on any of the above please do not hesitate to contact our customer service team on 01395 278400.