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Terms & conditions

Cartridges Direct UK Ltd , use only the best quality imaging supplies to ISO9001 standard, and guarantee for peace of mind, that cartridges remanufactured by our company will perform as well as the original equipment manufacturer, under similar conditions. They are environmentally friendly and a cost effective option for your printer consumable requirements.

Our toners and inks are remanufactured locally in house, and are each uniquely formulated for the many different cartridges available. Remanufactured cartridges should not be confused with refilled cartridges, refilled cartridges do not go through the refurbishment process that remanufactured cartridges undertake. The process involves cleaning and dismantling cartridges and replacing any components that are vital to the operation of the cartridge. Our highly technical range of refilling equipment can enable us to do several quality control tests so that our cartridges produce sharp black text, vibrant colours, with clear graphics for excellent customer satisfaction.

If you are dissatisfied with the results of any of our remanufactured cartridges, please contact us within 12 months of purchasing, together with receipt of purchase, and Cartridges Direct UK Ltd will either repair the faulty cartridge, credit the full amount against a new cartridge or provide a full refund in exchange for the faulty cartridge.

In the highly unlikely event of a claim that a cartridge remanufactured by Cartridges Direct UK Ltd, caused damage to the printing mechanism of your equipment, please obtain a written statement from the equipment servicing company or the equipment manufacturer stating exactly how the Cartridge Direct UK Ltd remanufactured cartridge was responsible for the alleged damage. Then please contact us when you have the information and the cartridge and Cartridges Direct UK Ltd will reimburse the full amount of the repair charge for any such valid claim.

This warranty is in addition and does not affect your statutory rights under local legislation.

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